1. Scope

These General Terms and Conditions apply to all contracts for the rental provision of hotel rooms for accommodation as well as to all related additional services and deliveries provided by the hotel.

Deviating or supplementary terms of the guest shall not apply unless the hotel expressly agrees to their validity in writing.

2. Conclusion of Contract

The accommodation contract is concluded upon the hotel's acceptance of the guest's booking request. Acceptance may be made in writing, verbally, by telephone, or via electronic booking systems.

By completing the booking, the guest acknowledges these GTC as binding.

3. Prices and Services

All prices are per room and night, including the applicable statutory value-added tax and the expressly agreed services.

Obvious errors are reserved.

4. Payment

Unless otherwise agreed, the total amount is due for payment immediately upon completion of the booking.

The hotel is entitled to request an appropriate advance payment or security deposit.

Payments are deemed made only upon irrevocable credit to the hotel's account.

5. Default in Payment

If the guest defaults on payment, the hotel is entitled to charge statutory default interest as well as reasonable reminder fees.

If payment is not made despite a reminder, the hotel may withdraw from the contract and claim damages.

6. Cancellation Policy

Flexible Rate

Free cancellation is possible up to one day before arrival, 6:00 p.m.
After that, as well as in the event of no-show, 100% of the total price will be charged.

Saver Rate

Non-cancellable and non-changeable.
In the event of cancellation or no-show, the full booking amount is due.

The relevant time is when the cancellation is received by the hotel.

A voluntary goodwill arrangement does not establish any legal entitlement.

7. Arrival and Departure

Check-in from 2:30 p.m.
Check-out until 12:00 noon.

Earlier arrival or later departure is only possible subject to availability and for an additional charge.

8. Arrival / Transport Connections

Arrival is the guest's own responsibility.

Restrictions or failures of road, bridge, rail, or other transport connections - in particular closures of the Rügen Bridge or the Rügendamm, traffic jams, accidents, weather events, strikes, or official measures - do not give rise to a claim for free cancellation or reduction, provided the hotel is operational and generally accessible.

If arrival is not possible for all guests due to an official order or objectively complete impossibility, both parties are entitled to withdraw from the contract. Payments already made will be refunded. No further claims exist.

9. Room Use

Maximum occupancy depends on the booked room category.

Smoking, subletting, and commercial use of the rooms are prohibited.

Extra beds are available subject to availability and for a fee.

10. Smoking Ban

Smoking is strictly prohibited in all interior areas of the hotel.

In the event of a violation, a cleaning fee of at least €250.00 will be charged unless higher damage is proven.

Further claims for damages remain reserved.

11. Pets

Pets are only permitted with prior consent.

A fee is charged per pet and night.

The guest is liable for all damage caused by the animal.

12. Extraordinary Soiling

In the event of extraordinary soiling of rooms or facilities, the hotel is entitled to charge an appropriate special cleaning fee.

The guest reserves the right to prove lesser damage.

13. Technical Facilities

The hotel uses digital systems in part (e.g., online check-in, electronic door systems, Wi-Fi).

In the event of temporary technical disruptions, the hotel will provide a reasonable alternative solution.

Statutory rights of reduction remain unaffected.

14. Notification of Defects

Any defects must be reported immediately during the stay.

If the guest culpably fails to report, claims for reduction are excluded, unless the hotel is responsible for an intentional or grossly negligent breach of duty.

15. House Rules Authority

The hotel is entitled to terminate the contract without notice if the guest persistently disrupts hotel operations or violates these GTC.

In this case, there is no entitlement to a refund.

16. Loss of Key

In the event of loss of a room key, an appropriate flat fee will be charged.

Further costs, in particular for replacing the locking system, remain reserved.

17. Parking and Bicycle Parking Spaces

If the hotel provides parking areas for motor vehicles or parking options for bicycles, this is done exclusively as a courtesy.

No safekeeping contract is thereby concluded.

The hotel does not provide supervision or special security for parked vehicles or bicycles.

Use is at your own risk.

The hotel is liable for damage, theft, or loss only in the event of intentional or grossly negligent breach of duty by the hotel or its vicarious agents.

No liability is assumed for items located in the vehicle or on the bicycle, unless the damage was caused intentionally or by gross negligence.

Statutory liability provisions remain unaffected.

18. Liability of the Hotel

The hotel is liable without limitation for damage resulting from injury to life, body, or health.

For other damage, the hotel is liable in cases of intent and gross negligence.

In the case of slightly negligent breach of essential contractual obligations (cardinal obligations), the hotel's liability is limited to the foreseeable damage typical for the contract.

Any further liability is excluded.

19. Force Majeure

In cases of force majeure or other circumstances for which the hotel is not responsible that significantly hinder or make contract performance impossible, the hotel is entitled to withdraw from the contract.

Payments already made will be refunded.

No further claims exist.

20. Data Protection

Personal data is processed exclusively within the framework of statutory provisions, in particular the GDPR.

Further information can be found in the privacy policy on the website.

21. Place of Jurisdiction

The law of the Federal Republic of Germany applies.

The place of jurisdiction is - insofar as legally permissible - the registered office of the hotel.

22. Final Provisions (Severability Clause)

Should any provision of these GTC be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall replace the invalid provision.